Referral Harvester
Post-success call that generates warm intros
Happy customers who never tell anyone
Your best customers love your product. They'd recommend you — if someone asked. Nobody asks. Referral programs sit unused in settings pages. The moment of highest satisfaction passes in silence, and the warmest leads you'll ever get stay trapped in someone else's contact list.
Kit Workflow Diagram
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The Protocol
Detect
Trigger after a positive outcome: successful delivery, resolved ticket, 5-star rating
Thank
Agent calls to say thank you and confirm satisfaction — genuine, not transactional
Ask
'Do you know anyone who might need something similar? I can reach out on your behalf'
Capture
Collect name and number with permission. Context is noted for the outreach call
Outreach
Warm call to referral: 'Your friend Priya suggested I reach out because...'