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ETA Truth Machine
Calls drivers, syncs real ETAs into the system
-47% escalations
The worst part of logistics isn't delays — it's uncertainty
Every logistics team becomes a call center once delays begin. Customers don't want apologies. They want time. But the ETA in the system is a guess from yesterday. The driver knows the real number, but nobody calls the driver. So customers call you. Repeatedly.
Kit Workflow Diagram
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The Protocol
1
Trigger
Shipment crosses a delay threshold. Open Claw flags it automatically
2
Call Driver
Monade calls the driver: 'When will you reach the destination? I need a realistic time'
3
Extract
Natural language understanding extracts the real ETA from the driver's response
4
Sync
Updated ETA written back to the CRM/TMS system automatically
5
Notify
Customer gets a proactive WhatsApp update before they even ask
What's in the Kit
Delay threshold trigger integration
Driver call flow with ETA extraction
TMS/CRM auto-update on new ETAs
Proactive customer WhatsApp notifications
Escalation reduction dashboard
Integrations
TMSWhatsAppCRMGoogle Maps