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3 AM Dispatcher
Automated night-shift dispatching that never sleeps
0 missed rides
The 4 AM slump kills dispatch accuracy
Night dispatchers are tired. They miss calls during the slump. They send drivers to Plot 4 when the passenger said Plot 40. The operational chaos of sleep-deprived errors isn't a headache — it's a leak in the hull of the business. Every missed call is lost revenue.
Kit Workflow Diagram
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The Protocol
1
Receive
Inbound call answered on first ring, 24/7. No hold music, no IVR maze
2
Extract
Agent extracts pickup, drop, and vehicle preference in under 15 seconds
3
Match
Pings driver group via WhatsApp webhook. Nearest available driver confirmed
4
Confirm
Customer gets driver name, vehicle number, and ETA within 30 seconds
5
Monitor
If driver doesn't start trip in 5 minutes, agent auto-reassigns
What's in the Kit
24/7 inbound call handling with intent extraction
Driver matching via WhatsApp group webhook
Real-time ETA and driver assignment to customer
Auto-reassignment on no-show drivers
Dispatch efficiency dashboard
Integrations
WhatsAppGoogle MapsFleet ManagementCRM