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OperateHealthcare
Clinic Front Desk
After-hours booking with empathetic protocols
+44% consults
Patients research at midnight. Clinics close at 6 PM.
People read abnormal lab reports at night. Alone. On a phone screen. They call clinics expecting voicemail. They never leave a message. The clinic loses the patient not to a competitor, but to anxiety and silence. Empathy can't have office hours.
Kit Workflow Diagram
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The Protocol
1
Answer
24/7 inbound. Agent answers with warmth and a slower, more thoughtful cadence
2
Assess
No diagnosis, no scare tactics. 'I can explain what the report means in general terms'
3
Guide
Send the report link on WhatsApp. List available consult slots. Answer basic questions
4
Book
Appointment confirmed with doctor, time, and location on WhatsApp
5
Escalate
Urgent concerns routed to nurse triage line. Everything logged for the doctor
What's in the Kit
24/7 empathetic inbound call handling
Lab report flag integration for follow-up triggers
Appointment booking with slot management
Nurse triage escalation protocol
Patient journey tracking dashboard
Integrations
HMS/EHRWhatsAppGoogle CalendarLab Systems