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CollectSchools
Fee Reminder Parents Don't Hate
Respect + options, not threats
+23% collection
Bad reminders sound like threats
Fee collection is where institutions lose goodwill. A curt SMS or a notice on the board creates resentment. Parents don't need reminders — they need paths. Options. Flexibility. A system that treats them as partners, not defaulters.
Kit Workflow Diagram
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The Protocol
1
Remind
Agent calls with dignity: 'I'm calling so this doesn't become stressful later'
2
Options
Offer choices: pay link now, installment plan, or callback after salary date
3
Confirm
Chosen option confirmed on WhatsApp with a clear timeline
4
Follow-up
Gentle follow-up on the chosen date. No surprises
5
Resolve
If still unpaid after 3 cycles, escalate to admin with full context — not blame
What's in the Kit
Fee status integration with school ERP
Dignity-first call script with option branching
Installment plan creation and tracking
WhatsApp payment confirmation flow
Collection rate dashboard by class/term
Integrations
School ERPWhatsAppPayment Gateway